Frequently Asked Questions

Everything you need to know about our handcrafted Italian shoes.

Where are your shoes made?

Every pair of M.Gemi shoes is handmade in small, family-owned workshops across Italy, preserving traditional craftsmanship and ensuring the highest quality.

How does shipping work?

We offer free standard shipping on all orders within the continental United States. Orders are typically processed within 1-2 business days.

What is your return policy?

We accept returns of unworn, pristine merchandise within 30 days of delivery. Please ensure the protective film on the soles remains intact when trying them on.

How do I find my correct size?

Most of our styles run true to size. We provide specific fit notes on each product page to help you decide if you should size up or down based on the silhouette.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible payment options through Affirm, allowing you to pay for your purchase over time.

Do you offer repairs?

While we do not have an in-house repair shop, our shoes are constructed using traditional methods that allow most local cobblers to easily resole or refurbish them.